Please allow 2-3 business days to process your order prior to shipping out.

Pre-Ordered items have not yet been released from the manufacturer.  We will ship you your order as soon as it is available. The estimated shipment date is not a guarantee as we rely on the manufacturer for this date. Should you cancel your pre-order prior to shipment, we will refund the total amount minus an administration fee of $5.00.

Return Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shoe Returns/Exchanges: There is a $5.00 per pair restocking fee on all shoe exchanges.  Shoes may only be returned/exchanged if they are clean, unworn and in the original undamaged shoebox.  Please do not write, tape, or affix postage to the shoe box.  If shoes appear to be worn, they will be returned to you, and you will be responsible for payment.  Please allow up to 4 weeks for processing of returns/exchanges.  We will not accept returns/exchanges of items not in resalable condition. 

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.